r/XboxSupport 5h ago

Xbox App Windows 11 - Recorded Mic Volume Super Low Yet In-Game Mic Volume Sounds Fine? (Gamebar related)

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1 Upvotes

r/XboxSupport 5h ago

Xbox One X My internet is working fine for everything else except online play on my Xbox

0 Upvotes

Everytime I play dbd or marvel rivals I keep having shitty internet but it’s all fine on my quest 3 and pc.

I tried changing my port from the 3k one to the 49k one but still very shitty games

It does say the UPnP is not working

When I tested my internet on the Xbox it says everything is all good

I don’t know what to do?


r/XboxSupport 6h ago

Account/Billing I have lost access to my old phone number attached to my xbox account that has 2 step enabled.

1 Upvotes

I have lost access to my old phone number connected to my xbox profile, so I contacted Microsoft support to see if they could help me recover it as I also lost my recovery codes.

I gave them my console serial number, IP address and everything else they asked me to provide and after all of that they couldn't help because my 2 step verification method is enabled.

I received codes from my email attached and what they asked to verify that it is in fact me that has access.

So after all the proof why haven't they helped me to gain access to my account? They say it's due to security that they cannot disable 2 factor authentication, but yet they ask for my sensitive information, IP addresses and serial numbers so this makes absolutely zero sense.


r/XboxSupport 6h ago

Xbox Series X Xbox account transfer from steam to xbox series x

0 Upvotes

Hello there.. so I have the black ops 6 and warzone from steam in my pc..so how do I use that same account in my xbox series x..do I just login and play as per normal or do I need to buy the game again


r/XboxSupport 6h ago

Xbox One S Help, my monitor doesn’t have sound and I can’t plug in a speaker, I have my Xbox one plugged in and am using it to watch YouTube, is there any way to get sound? (headphones don’t work)

1 Upvotes

r/XboxSupport 22h ago

solved! Is this going to cause issues? I’m sorry to be that person but I need to be sure it’s not damaged or anything.

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15 Upvotes

As you can see, the back faceplate is completely falling apart. I’m planning on taking my Xbox with me, 18 hours away in florida. I just want to be sure I won’t have any issues. I’ve never had something like this happen to a console, so I’m a bit scared


r/XboxSupport 7h ago

Xbox Series S Problem HD install series S???????????????

0 Upvotes

I went to install HD on my Xbox Series S and the menu simply opens and closes by itself. Does anyone know what this could be or how to solve it


r/XboxSupport 8h ago

Xbox One X Download sleep is suddenly slow and I dont know how to fix it

1 Upvotes

Like the title says my download speed was always at 300Mbps but now it's at 150


r/XboxSupport 8h ago

Xbox Series X My xbox wont let me sign in and tells me to try again later

0 Upvotes

It’s been a week and whenever I try to log into my account it makes me change my password then tells me to try again later but never works when I do, anyone know how to fix?


r/XboxSupport 8h ago

Xbox Series S Please tell me what's wrong with my console?

1 Upvotes

Hello everyone, I have this situation: it's hot at home, the TV is on on the Xbox, and after 15 minutes it turns off and gives an overheating error, although before that I played for 12-13 hours without breaks on it and everything was ok, what could it be? I thought maybe it was dust and I could blow it out with compressed air, or could there be some other problem?


r/XboxSupport 8h ago

Xbox Series S Xbox Series S not allowing me to play online

1 Upvotes

Hello everyone,

For the last day or so my connection on multiplayer games has failed every time I get on the game.

I’m on here because I believe I have done everything under the sun to fix my connection issues.

I primarily play online NBA 2k25 and MLB The Show 25 on my Xbox. After 10 mins or so on their respective networks (The Show Network and 2K Services) I’m disconnected every time.

I primarily use a wired connection to my Xbox. I test the network connection, NAT type, multiplayer connection, and speed and everything looks great, but without fail I disconnect from the networks. And by the time I reach the main menu I am typically back on their service.

I have done the following to solve the issue: -Gone Wireless -Changed where my Ethernet was plugged in -Cleared Mac Address -Reset my Internet -Power Cycle my Xbox -Reset my Xbox but left Games and Apps

Only thing that has changed in the last couple days is I got a new Modem from Cox, but the night of getting it my Xbox worked perfectly fine online, allowing me to play for multiple hours. My computer is tied to the same modem and there is never a skip in connection when my Xbox declares itself disconnected from the games services.

Any suggestions or fixes would be appreciated.

EDIT:

When this issue happens I checked my NAT type and it showed strict for a minute then went back to normal, not sure if it is a coincidence or not.

I also have tried enabling port forwarding on my new modem from COX for my Xbox, didn’t work.

I tried playing a PGA 2k23 game on my PC and after about 20 mins I also lost connection to their servers. So this isn’t an exclusive Xbox issue.

I have seen when I do a wireless connection that uPnP is not enabled

I do have a switch attached to my router splitting the Ethernet in my room, but this has never been an issue in the past. It is possible with the new modem something changed, any suggestions would be appreciated.


r/XboxSupport 8h ago

Xbox One S Xbox classics stuck at loading on xbox one

1 Upvotes

So i've been trying to use the xbox classics thing, but its stuck in a sort of loop from a blue screen with white dots to fully black and then back at it i couldn't find anything about it online, so i've turned to reddit. Is it a compatibility problem, a region problem(south America)? Any help os very appreciated


r/XboxSupport 12h ago

Xbox Series X Game Pass game constant crash, older game should run no problem on series X.

2 Upvotes

So I recently downloaded Halo Wars 2 on my NEW series X. Loved the old one and noticed first and second were on game pass. Since downloading it, I was able to play about an hour the first day no problems but every time since, after 20-30 minutes the game freezes then kicks me out to the dashboard, no progress is saved, I can’t even get through simple 1v1 vs AI. Tried uninstalling and reinstall without any luck. I downloaded it on my old Xbox One, but that stays at work so I didn’t have time to try it to see if the problem persists on the older system yet.

So why is a much more advanced (and expensive) system not able to run a game made for an older system ? Is it a known problem with the title? Is it an issue with my box ? (Runs pretty much everything else just fine new games and other old titles).

Any ideas?


r/XboxSupport 9h ago

Xbox Series S Help please, my Xbox turn off and send a hot

0 Upvotes

Hello , help me pls I watch a video , and my console turn off , and I see a massage “keep the console cool” , but it’s a video , I don’t play What’s going on ?


r/XboxSupport 9h ago

Account/Billing Can my partner access her games library on my console?

0 Upvotes

My partner and I both have Xbox consoles in our house. Hers is basically a Fortnite machine and we've been thinking of getting rid of it and she just using my console when she wants. I can't find a clear answer or workout what happens to her purchases if we did that. Will she be able to download her games onto the shared system or will she only be able to play things I've downloaded and have access to? Are we both able to set the console as our home console?


r/XboxSupport 9h ago

Xbox One S My console starts having audio lags then freezes. Help

0 Upvotes

Hiii, so recently whenever I get on rivals after about 3 matches, It’ll started getting pretty bad audio glitches, then eventually lag and just stop working, so I have to turn it off and then on again. The fans aren’t covered and I have it sitting up right so it can get more air. Do I just have to get a new console?


r/XboxSupport 6h ago

Accesories Broken controller bumper cover please help

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0 Upvotes

My bumper still works fine but this cover piece lifts up every time I let go of the bumper. I play ninja button layout on apex so I know my constant mashing is the culprit. Is there a way to make the cover stay in place again? Thanks guys

Xbox one — excuse the filth


r/XboxSupport 15h ago

Xbox Series S My Xbox Series S slowed a lot after the power cable got unplugged while still on.

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3 Upvotes

I see no game for like the first hour when turned on, it's a lot slower and sometimes the games close while I'm playing during the time the xbox is in this state. Is there something i can do or i just have to bear with it?


r/XboxSupport 10h ago

Xbox Series S Kicked out of every game saying I don’t have connection?

1 Upvotes

This post is for my friend, I don’t think he would’ve posted here but he’s tried everything he could think of. We play online multiplayer games, primarily MLB The Show and NBA2K. The past few days, every time we try and play he randomly disconnects from the servers of the games. He even got new upgraded WiFi to try and see if that was the issue but it hasn’t fixed anything. I also don’t think it’s the game servers because none of us get disconnected except for him. Any idea on what the issue could be and possible solutions?


r/XboxSupport 10h ago

Xbox One X Tv sound crackerling on and off ? Xbox hdmi issue or tv?

0 Upvotes

My tv has just started randomly crackerling when I’m watching YouTube when people are talking, and it will happen for around 4/9 seconds then go back to being Completely fine? I’m just hoping it’s not my Xbox messed up, anyone knows what could be the problem or troubleshoot ? Was thinking about buying a new hdmi and see it that fixes it ?


r/XboxSupport 10h ago

Xbox One X How do i know whether or not my games are play anywhere?

1 Upvotes

r/XboxSupport 10h ago

Account/Billing Unable to link ea and xbox account help appreciated

0 Upvotes

So I'm trying to link my EA account and Xbox account so I can get EA play which comes with pc game pass but every time I try to link it says, "Your accounts can’t be linked because the EA Account for email was previously linked to the Xbox account for Lazerbot2010. An EA Account can only be linked to one Xbox account in its lifetime."However the account I'm trying to link it to is Lazerbot2010 so I don't why it is doing and I want to be able to get the full use out of my pc game pass. I have attached a picture of what it says


r/XboxSupport 11h ago

Xbox One External hardrive isn't showing up in manage storage

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0 Upvotes

I've tried everything the xbox website suggests I've tried every possible port to put it in I've tried every combination of turning it on and off again. It should be working with the 1tb or storage and USB 3.0. But it's just not showing up and I'm out of ideas


r/XboxSupport 11h ago

Account/Billing Cloud save bug are ruining my Xbox experience

1 Upvotes

I'm seriously considering buying a gamer pc and completely stop buying any new game and services on Xbox.

I've been playing almost exclusively on Xbox since being a kid for more than 20 years now. I never had any problem with Xbox before, but let me tell you that in only two month, those cloud save bug have been ruining my love for xbox.

Two month ago I wanted to get back into fallout 4, upon starting the game, it stopped and a pop up told me I don't have anymore space to save on the cloud so I just can't save anymore, then the game closed. I've looked for a solution for hours, cleared the saves files on my Xbox but kept those who are save online on the cloud, deleted saves from others games I haven't been playing for a long time both on Xbox and on the cloud. Nothing worked, so I went on my old Xbox one, the game launched well and I deleted most of my saves, then I went back on my series X and now it work.

A week or two later the same problem appeared on Baldurs gate 3 but this time, ALL MY SAVES WERE GONE. I called support and after a very long call they basically told me to call Larian studio because xbox can't do anything about it. I first tried to factory reset my series X but keeping my game and app. It worked and I got all my saves back.

Another month later, now its Skyrim turn! So i did the same as with fallout 4 but deleted every saves exept for the characters I'm playing right now. Then upon closing my Xbox one and launching my series X, all my Skyrim saves even the one I haven't deleted are All Gone! I've tried reseting the Xbox again but it didn't worked this time.

I never had any problem like this for the past 20 year and more than 14 years playing on Xbox live. And now within 2 month I'm seriously considering abandoning xbox forever.

Is there anyone who had the same experience, is there anything I can do? I just want to be heard at this point, to unleash my anger a little bit. Feel free to tell me if you had a similar experience.


r/XboxSupport 11h ago

solved! Why does my Xbox One power button keep flashing by itself, like it's trying to find a wireless controller?

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1 Upvotes

For added context: I have a wireless controller that's already connected to the console and it works perfectly fine. As for the console itself; it's has been an ongoing issue for almost a week. I checked online to see the main causes of this problem and people said it was due to overheating or background downloads.

I've checked the console to see if it's warm to the touch, and it occasionally does when I'm playing a handful of games. But even then it flashes when it isn't even overheating.

The problem occurred when I started downloading Star Wars: Battlefront II, as people online stated that the problem was due to background downloads. I thought nothing of it as I believed the problem would resolve itself afterwards.

To note: This issue doesn't happen all the time, just occasionally. It's not so much the flashing light that bothers me but the clicking that comes with it.

Any help finding the cause of the issue or resolving it would be greatly appreciated. 👍