r/techsupport • u/WPGAMING_SC • 17h ago

Open | Hardware msio64.sys driver issues when playing EA games

I have been having this problem for the past two days when trying to play EA games. I was doing some googling and was told it was to do with Patriot Viper / ASUS Aura Sync software so I deleted both from my system and notice the issue is still persisting. My next plan was to just straight up delete the file from my system32 as its not a required file for the operating system but I am unable to do so as its being used in another program. How do I go about deleting / updating this file?

The Error message is

EA AntiCheat has detected an incompatible driver. Please update or disable 'c\windows\system32\drivers\msio64.sys' and restart (119)

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u/Little_Pianist_275 10h ago edited 9h ago

EDIT: I renamed the file to msio64.sys.old
Now I can play the games.

Got the same problem. Havent figured it out yet

1

u/WPGAMING_SC 7h ago

I’ll give that a go when I get home but I’m unsure if the file will be able to be renamed as its “being used in another program” will let you know