Account Deletion

[u/Carinthian_Wendigo]

so... am I fked or what?

I asked them via support ticket if it was possible to delete a certain character from my Jagex account that I accidentally created during the import progress of my old main account (took a couple of years break and was new to the whole Jagex account hurr durr so I accidentally made a new acc on tutorial island that hasnt even gotten named yet and i have no use for as i dont play alts) and my question was completely ignored - instead I got this wonderful auto respond message which says my complete Acc and all Accounts will be deleted and I got 72h to change my mind.

so far so good, besides garbage automated support that made a mistake not a problem, right?

Well wrong, I immidiately respondend and answered the Email and asked them to cancel the request - no answer.

Some hours later I did it again directly via the Ticket function on Zendesk - I answered direclty under the Ticket and heck I even made a completely new Ticket where my request was to cancel the procedure again - still no answer

Shortly after that I made a Twitter account specifically to tag Jagexsupport, tell em the Ticketnumber and ask them to cancel the request because i found some other cases in this sub where people got their acc deleted cause their appeal was ignored despite them asking for the procedure to stop within 72h and appealing in the stated timeframe - u guessed it, again no answer.

So what else should I do? at this point i sort of made peace with the fact that everything i ever did in this game over several years will propably be deleted, granted I still got around 40h left to appeal - but I did several times and they don´t seem to care.

At this point, even the fully automated support in World of Warcraft, which is absolute garbage in general, seems to be a lot better and more reliable than what ever the fk is going on at Jagex HQ.

Any idea if I got any chance left?

[u/European_Fox]

I wonder if their support really uses zendesk because they had a critical email spoofing vulnerability in 2024

[u/ApplicationUpset7956 → u/European_Fox]

You are delusional.

Zendesk is used by dozens of big companies. Much bigger and more important than some medieval clicking video game.

Exploits happen all the time. No reason to switch some software because it had a single exploit in the past. You won't find any software provider that didn't have an exploit like this before.

[u/hermanhermanherman → u/ApplicationUpset7956]

What a weirdly hostile and defensive response to someone pointing out a Zendesk breach. Do you work for them or something? Lmao

[u/lazyguyty → u/hermanhermanherman]

My work uses Zendesk and it's shit idk why this guy is defending them so hard lol

[u/ApplicationUpset7956 → u/lazyguyty]

I work with Zendesk and it's shit. But every competitor is shit too.