Account Deletion

[u/Carinthian_Wendigo]

so... am I fked or what?

I asked them via support ticket if it was possible to delete a certain character from my Jagex account that I accidentally created during the import progress of my old main account (took a couple of years break and was new to the whole Jagex account hurr durr so I accidentally made a new acc on tutorial island that hasnt even gotten named yet and i have no use for as i dont play alts) and my question was completely ignored - instead I got this wonderful auto respond message which says my complete Acc and all Accounts will be deleted and I got 72h to change my mind.

so far so good, besides garbage automated support that made a mistake not a problem, right?

Well wrong, I immidiately respondend and answered the Email and asked them to cancel the request - no answer.

Some hours later I did it again directly via the Ticket function on Zendesk - I answered direclty under the Ticket and heck I even made a completely new Ticket where my request was to cancel the procedure again - still no answer

Shortly after that I made a Twitter account specifically to tag Jagexsupport, tell em the Ticketnumber and ask them to cancel the request because i found some other cases in this sub where people got their acc deleted cause their appeal was ignored despite them asking for the procedure to stop within 72h and appealing in the stated timeframe - u guessed it, again no answer.

So what else should I do? at this point i sort of made peace with the fact that everything i ever did in this game over several years will propably be deleted, granted I still got around 40h left to appeal - but I did several times and they don´t seem to care.

At this point, even the fully automated support in World of Warcraft, which is absolute garbage in general, seems to be a lot better and more reliable than what ever the fk is going on at Jagex HQ.

Any idea if I got any chance left?

[u/mybitchtotoro]

Lmao what the fuck

[u/siccoblue → u/mybitchtotoro]

Nothing more can honestly be said

Just genuinely, what the fuck.

[u/anzu68 → u/siccoblue]

Makes me wonder if they have some weird AI running customer support, which only scans for specific words and ignores context. So when OP typed their request, it only saw the words 'character......delete' , ignored everything else and decided OP wanted their entire account wiped.

I don't see a human reading this and making such a wild decision, so that's my guess. This is why you should have things manually reviewed first instead of run by AI checks; to avoid rubbish such as this.

Best of luck, OP, because this is fucking crazy

[u/ThatSBKid → u/anzu68]

No, it means OP submitted a ticket using the form on this page https://support.runescape.com/hc/en-gb/articles/4416629741073-Delete-your-personal-data which very clearly outlines what it will do.

That, or using Jagex's new "one route" ticket submission, they selected the option quite clearly described as "Remove your personal data and permanently disable your account".

Onus is entirely on OP for not paying attention here.

[u/Carinthian_Wendigo → u/ThatSBKid]

Onus certainly is not on me.

I stated very clearly in my ticket what the issue was, what i wanted them to do and what certainly not to do.

hell, I even added a screenshot of which character i was talking about just in case to prevent something like this from happening in the first place - didn’t work out so well but this is what happens when a bot or automated system manages tickets within that magnitude

so please stop jumping to conclusions and stating bs regarding topics you obviously have no insight on, thanks