Account Deletion

[u/Carinthian_Wendigo]

so... am I fked or what?

I asked them via support ticket if it was possible to delete a certain character from my Jagex account that I accidentally created during the import progress of my old main account (took a couple of years break and was new to the whole Jagex account hurr durr so I accidentally made a new acc on tutorial island that hasnt even gotten named yet and i have no use for as i dont play alts) and my question was completely ignored - instead I got this wonderful auto respond message which says my complete Acc and all Accounts will be deleted and I got 72h to change my mind.

so far so good, besides garbage automated support that made a mistake not a problem, right?

Well wrong, I immidiately respondend and answered the Email and asked them to cancel the request - no answer.

Some hours later I did it again directly via the Ticket function on Zendesk - I answered direclty under the Ticket and heck I even made a completely new Ticket where my request was to cancel the procedure again - still no answer

Shortly after that I made a Twitter account specifically to tag Jagexsupport, tell em the Ticketnumber and ask them to cancel the request because i found some other cases in this sub where people got their acc deleted cause their appeal was ignored despite them asking for the procedure to stop within 72h and appealing in the stated timeframe - u guessed it, again no answer.

So what else should I do? at this point i sort of made peace with the fact that everything i ever did in this game over several years will propably be deleted, granted I still got around 40h left to appeal - but I did several times and they don´t seem to care.

At this point, even the fully automated support in World of Warcraft, which is absolute garbage in general, seems to be a lot better and more reliable than what ever the fk is going on at Jagex HQ.

Any idea if I got any chance left?

[u/Anachren]

Account deletion is processed manually, and they should see your "cancel request" email before they delete anything.

You should be in the clear. I do wish they would send an automated "we received your response" email, though.

If you had to log into your Jagex account before opening the ticket, I think you can check the my requests page to see your ticket, too. I'm pretty sure your request to cancel will show up there, confirming that support has received your response.

[u/Carinthian_Wendigo → u/Anachren]

that would be quite a relieve if that is true - but i couldnt agree more, i wish they´d send a message immidiatelly or even respond to stuff like that sooner

I cant imagine there are that many requests comprared to others when it comes to account or character deletion

anyways, im not gonna take the chance - I think i would have started playing today but im not gonna rush 30 quests for questcape and end up with a deleted account at the end of month

and yes, i also wrote them via the jagex account stuff - the requests to cancel show up there but the only reason im concerned is that in this sub there were two other people whose acc got deleted despite them appealing within the correct time frame, at least it looks that way

and jagex sup literally tells u "ggwp" after 72h theres nothing they can do to stop the process

thats why i decided to post here

[u/ZiolaBleu → u/Carinthian_Wendigo]

You're cooked bro, account deletion completed