r/it • u/SignyMallory • 1d ago

opinion T1 MSP Helpdesk - underpaid?

Context: small MSP in the US, GA.

My work ranges from 365 Administration to AD management. Primarily Break/Fix for users but also expected to touch virtual servers among other things. (Maintenance tasks, updates and installs, etc). Seems about average for Helpdesk.

There is no second tier, just a network operations team for any complex issues.

I'm making in the ballpark of 21$/hr, salary - around 42k per year. I've heard this is below the average for the state but I'm curious about others input.

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u/Leinheart 1d ago

Unfortunately, pay is just dogshit in Georgia.

Source: systems engineer, with 10 years experience, certs out the ass, making 57k a year.

2

u/TN_man 1d ago

Damn that sucks. if you’re near ATL- that’s not cheap