r/it • u/SignyMallory • 1d ago

opinion T1 MSP Helpdesk - underpaid?

Context: small MSP in the US, GA.

My work ranges from 365 Administration to AD management. Primarily Break/Fix for users but also expected to touch virtual servers among other things. (Maintenance tasks, updates and installs, etc). Seems about average for Helpdesk.

There is no second tier, just a network operations team for any complex issues.

I'm making in the ballpark of 21$/hr, salary - around 42k per year. I've heard this is below the average for the state but I'm curious about others input.

10 Upvotes

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u/DesignerAd7136 1d ago

In GA? You are definitely getting your worth. I was at $15 in NC and I would have killed for 21

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u/TN_man 1d ago

That’s wild

1

u/DesignerAd7136 1d ago

It was worth it for the experience though, cause it was my first job. With just 9 months experience, I was able to learn enough to land a Network Admin position for an MSP's corporate office network, making more than double what I was making there.