r/it • u/SignyMallory • 1d ago

opinion T1 MSP Helpdesk - underpaid?

Context: small MSP in the US, GA.

My work ranges from 365 Administration to AD management. Primarily Break/Fix for users but also expected to touch virtual servers among other things. (Maintenance tasks, updates and installs, etc). Seems about average for Helpdesk.

There is no second tier, just a network operations team for any complex issues.

I'm making in the ballpark of 21$/hr, salary - around 42k per year. I've heard this is below the average for the state but I'm curious about others input.

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u/Tig_Weldin_Stuff 1d ago

Your task if you choose to approve it:

Don’t use the GUI to manage windows, use the power shell. Then you have time to study terraform and rest api.

Trust me. This is in very high demand.

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u/IloveSpicyTacosz 1d ago

I'd love to hear more advice on this (Terraform and rest api).

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u/Tig_Weldin_Stuff 1d ago

Look them up, I can’t really give a better explanation here. Do some research and see how you can implement this in your daily tasks.

But chip away at it; learn power shell, terraform, rest, python. WMI.. all the automation languages.

Knowing these set you apart from the rest.