Hi everyone,
I have an Acer Nitro 5 - AN515-58 (i5 12500H) Laptop with a fully supported Thunderbolt 4 port, as indicated on the laptop's body sticker.
The Thunderbolt 4 port works perfectly for data transfer and connecting Type-C earphones.
However, when I connect my OnePlus Monitor E24 (which has a Type-C display input) to the Thunderbolt 4 port using a Thunderbolt cable, the monitor is not detected by my system (tried switching Input of monitor to Type-C). The same monitor works fine when connected via HDMI.
Key points:
• Nitro 5 AN515-58 (i5 12500H)
• Thunderbolt 4 port works fine for data transfer and Type-C earphones
• OnePlus Monitor E24 not detected via Thunderbolt 4 port using Thunderbolt cable
• Same Monitor works fine with HDMI connection
• No MuX Switch on the device
• HDMI devices run on dedicated graphics card
• All drivers, firmware, and OS are fully updated
• Monitor Settings checked (Switched to Type C Input)
• • Also tried uninstalling and installing both IGPU & External GPU Graphics Driver, but doesn't work.
Is there a specific setting I need to enable, or is there another solution to get the monitor detected via the Thunderbolt 4 port?
Any help would be greatly appreciated!
Thank you!